Today I am summarizing the process initiatives submitted by readers responding to the Start Stop Poll.
The 2016-17 initiatives focus on: visibility outreach, targeted marketing, lawyer training and collecting attorney feedback and measuring value and satisfaction with resources and services. The more surprising response was a plea for the retention of print resources.
Could we have reached the end of “the end of print?”
I have been reading a book called “The Revenge of Analog” which offers a fascinating catalog of “dead” analog formats which are being revived and re-positioned in new higher end niche markets: phonographic records, 35 millimeter film and yes… print magazines and books. Today my Sunday Washington Post – yes I read a paper newspaper –included a new “ Weekly TV Guide.” I thought they eliminated the TV Guide over 10 years ago.
And then… there was in this year’s survey responses I discovered a plea to slow the relentless elimination of print. “Stop eliminating print treatises that lawyers want to read the old-fashioned way. Enough of the architects and finance people driving this: Our associates want print copies of the best books, and research shows that full absorption of knowledge is best achieved when reading print media.”
While every firm is at a different stage of migration from print to digital some firms may have reached the bone – there is no more to cut. Other firms will continue to eliminate print – but perhaps print will stabilize. There will be a core set of resources that will be deemed by firms and practices as necessary and worth the cost and the overhead.
Describe any ORGANIZATIONAL (task/process/initiative) that you STOPPED in 2016 or plan to STOP in 2017?
- · We stopped buying about 50% more of our print collection.
- · We stopped using ref tracker as we found it no longer worked for us and are looking at other ways to track reference requests.
- · KF call numbers
- · Posting upcoming training sessions on our SharePoint page (No one ever read them.)
- · We stopped creating a separate "classes with online materials" page on the law school website
- · Since we have reduced our collection, we no longer have a need to outsource our filing.
- · No longer keeping any ABA periodicals in print
- · Retired our legacy news delivery home-grown service.
- · Research team to focus on complex research. All Document retrieval to be handled by paraprofessional team
- · Stopped daily review of new cases files.
- · Stopped doing new client intake research for new business department.
Describe any ORGANIZATIONAL (task/process/initiative) that you STARTED in 2016
· We began analyzing usage of Courthouse News and its effectiveness in acquiring new business.
- · Improved data tracking of invoices to better see practice group allocation of resources.
- · Started tracking filing time/budget by title to target high maintenance print resources.
- · Started to revamp desk book distribution methods in effort to turn some titles digital.
- · Expanded the content and number of Lexis Advance Resource Centers (eLibraries)
- · More streamlined accounting
- · We added several more custom curated newsletters for practice groups
- · Switched news aggregation platform.
- · Systematic procedures to "market" the library's services using "triggers" such as a new client, lawyer promotion.
- · We started getting in front of attorneys more. Our plan is to do a ton of travel in 2017.
- · Replacing Manzama with EOS
- · We've started including the clinic in our technology lectures
- · Enhanced data Collection
- · Supporting legal project manager
- · Competitive Intelligence team moved from marketing to Research and Knowledge team.
- · Litigation History Checklist Legal Research Competencies Self-Assessment Tool (based on AALL competencies)
Describe any ORGANIZATIONAL (task/process/initiative) you plan to START in 2017
- · Legal Research Platform RFP eLearning Modules
- · Adding a 4-question survey to responses to requests, encouraging customers to comment on our service.
- · We are looking into KM and the also how to possibly apply AI to our practices.
- · Re-vamp the intranet and increase the library's offerings of practice-group specific resource links and suggested research starting points.
- · Creating an internal knowledge repository for the library.
- · Writing procedure and policy manuals and cross training staff.
- · We are starting to drive use to specific online resources over print on a practice group basis
- · Improve real-time client pages using Thomson Reuters Intelligence Center
- · Knowledge platform revamp.
- · Focus will be on a number of knowledge management tools that bring efficiency to the practice.
- · Launch a new firm Intranet.
- · Launch SmartTasks
- · Launch LexisNewDesk and BNA Convergence dashboards
- · Relaunch a newly envisioned Knowledge services bulletin
- · Move off of CNS dockets to Bloomberg Enterprise dockets/Westlaw Dockets.
- · Install Research Hub
- · We plan to start including the incubatees in our technology lectures
- · Redesign our library's Intranet page
- · Space planning
- · Reboot KM
- · Migrate from RefTraker to Quest
- · Making more presentations to practice groups and surveying the attorneys to find out what they use the most and what they would like to learn.
- GeniePlus [Lucidea product] library management system. Upgrading from Inmagic DBTextWorks.
- · All document retrieval shifted away from research specialists and sent to document retrieval team in low cost center.