Thursday, February 25, 2016

First Librarian, First Woman, First African-American Nominated to Post of Librarian of Congress

For my entire career it has been a sore point that the post of Librarian of Congress has been occupied by poets, scholars, historians... but never filled by a professional librarian. Until now the position has been a lifetime appointment. The previous  Librarian of Congress was James Billlington who resigned in September  of 2015. Mr. Billington was appointed by Ronald Reagan  in 1987.... before email was invented.... so his 39 year tenure was the equivalent of 3 geologic eras in technology time. The position has been changed to a ten year appointment, which I assume is to assure that the leader will be equipped to deal with the emerging technological challenges of future decades.

Finally the role of the Librarian of Congress is being recognized  as a  position requiring  both  management expertise and  a vision which embraces both technology and culture.

The Library of Congress was established in 1800 and was the first national cultural institution. It is not only the worlds largest library, but it is a leader in digitization initiatives from preserving fragile archives to providing online access to laws and regulations of the world.

Yesterday President Obama nominated Dr. Carla Hayden as the 14th Librarian of Congress. Dr. Hayden has a long history leading public library systems in the US. She has been the CEO of the Enoch Pratt Free Library in Baltimore since 1993. Under Dr. Hayen's leadership,  Pratt Library has been a powerful cultural force offering programs "to provide equal access to information and services that empower, enrich, and enhance the quality of life" of the residents of Baltimore.





The American Association of Law Libraries issued a press release in support of Dr. Hayden's nomination:

"AALL congratulates Dr. Carla D. Hayden on her nomination to be the next Librarian of Congress. We are confident that her background as a librarian and demonstrated commitment to preserving the public trust will be a great asset to the institution. We look forward to working closely with Dr. Hayden as the next leader of the ‘nation’s library,’ and urge the Senate to act quickly to approve her nomination,” said AALL President Keith Ann Stiverson. “We also extend our gratitude to Acting Librarian of Congress David S. Mao, dedicated AALL member, for his commitment and service to the Library during this time of transition.”
Congratulations to Dr. Hayden.









Thursday, February 18, 2016

Ravel Law Adds New Features and State Court Judge Analytics for New York, California, Florida, Delaware and Illinois


Today Ravel Law announced the addition  of new features and extended judges analytics to cover opinions of appellate judges in 5 states.  I described Ravel's core functionality in an earlier post Ravel Law: Legal Research Radically Reimagined. I also wrote a post when  Ravel  launched its  Judicial Analytics  product in April
2015. The initial launch offered analytics for federal judges.

Fierce competition marks all aspects of the legal market. Ravel provides an innovative caselaw research platform powered by natural language professing, machine learning and data science which could provide a  competitive edge in litigation. Ravel's Judges Analytics product provides attorneys with custom analysis  and incites into how individual judges rule on specific issues. It also helps lawyers to  identify the specific language which judges find persuasive when ruling on an issue.

New Features and Content Include:
  • Judges Analytics added for New York, California, Delaware, Illinois and Florida
  • More granular analysis of a judges rulings on specific issues
  • Redesigned interface
  • New "Drag and Drop" functionality for sharing results
  • Improved speed
The New Ravel Judges Analytics Interface
What's Next?
I asked Ravel's President Daniel Lewis what additional content is in the pipeline.  Currently Ravel's state law coverage includes state appellate opinions dating back to 1950.  Several months ago Ravel announced a collaboration with Harvard Law School to scan the entire archive of caselaw in the Harvard Law Library. Earlier this year Ravel competed the load of California cases from the Harvard collection. The California caselaw archive now extends back to 1850. Lewis indicated that the New York archive is currently being scanned and is scheduled for release in March. The Massachusetts archive is the next in line for release.




 
 

Tuesday, February 16, 2016

Happy Birthday: Dewey B Strategic Turns 5 Today!


On February 17, 2011 I launched Dewey B Strategic with a post entitled "Vendor Sourcing: Thinking the unthinkable as a strategic alternative to outsourcing." It is hard for me to believe that 5 years have passed. I may not have had any readers that day, except for the generosity of Greg Lambert of Three Geeks and a Law Blog  who was kind enough  to write a post. Dewey B Strategic Blog Comes Out Swinging...

Why another blog? Well the truth is that most of the bloggers in the legal information and legal technology  space were men. Ironic since the majority of law librarians and legal information professionals are women. I wanted at least one female voice to join the chorus of opinion and professional jousting. Plus I was known to have some opinions after 30 years working law firms and observing the legal information industry. Still... producing a blog requires a thick skin, persistence and for me  swapping sleep time for writing time.

Knowledge As Strategy My particular interest was  highlighting the important role that information professionals play in helping law firms manage information risks and developing effective knowledge strategies. The turmoil in the legal market underscored the importance of helping legal information professionals  focus on identifying and  aligning with the core priorities of the organizations they served.

The Legal Information Market I had watched the digital information industry evolve since its earliest days. I used Lexis when it contained only 2 libraries - Ohio and Federal. I used Westlaw when it included headnotes but no opinions.... I accessed Dialog, New York Times, Infobank, Orbit, VuText, Legi-slate and Dow Jones Online using  300 baud dial-up modems. There were also the parade of products on cd-rom, ebooks, websites....

We are moving from the revolution sparked by the availability  of machine readable content to an age of analytics and augmented intelligence. I feel like a kid in a candy store watching a new wave of products that offer context, visualization and  interactive  dashboards serving up custom answers on the fly, and talking machines that can answer questions... the stuff of science fiction when I began my career.

Many Thanks To Go Around Although I had a vision for how I wanted the blog to look I had no technical expertise and a turned to younger, geekier colleagues for advice and design expertise. So thanks go  to Sean Rebstock, Stacy Pangilinan, Julie Pabarja who all helped build Dewey  pages and establish the social media feeds. Ron Friedmann of Strategic Legal Technology, tutored me on blog etiquette. Poor Jason Wilson  tried to make me a master of the Tweet - but alas....

Special Thanks to my  harshest critics -To  Jeff  Brandt of Pinhawk Legal Technology News and colleague Deb Sours who  have been my  most persistent critics and "sharp eyed"  proofreaders - my eternal thanks.  They have both saved me from more than a few colossal whoppers.

Outlasting Dewey & LeBoeuf - within the first few hours of my launch, I received a concerned call from a colleague at Dewey & Leboeuf who feared that my blog would be mistaken as a Dewey & LeBoeuf publication. I was urged to change the name of my blog. After consulting an attorney - I added the sidebar which explained that my Dewey was Melville. Who knew that "Dewey the blog" would outlive" Dewey the law firm!"

Blawg 100  Dewey B Strategic has been listed in the ABA Magazine Blawg 100 in 2012, 2013, 2014 and 2015. Many thanks to those  readers who nominated Dewey and special thanks to  Molly McDonald and the ABA Magazine staff who read gazillions of blog posts every year in the Blawg nomination process.

Legal publishers big and small. Thank you for continuing to innovate and evolve and giving me a steady stream of products to assess. Profound thanks to Westlaw and Lexis for having simplified your pricing systems in the past five years.  While I can't take credit for the change, my post "The Myth and the Madness of Cost Effective Legal Research Training"  advocated simplified pricing  methods but also stoked a great debate. Thanks for BloombergBNA for shaking up the legal information market. Thanks to Wolters Kluwer for letting the "cat out of the bag" with the release of Cheetah.

The Entrepreneurs: Fastcase, Ravel, Intelligize, Knowledge Mosaic, Kira, Lex Machina,
Law360 , Modio Legal,  PacerPro to name a few. Exciting to trace the history of ideas evolving into products which are changing the practice of law. To the entrepreneurs who I haven't spoken to yet- you are on my list...I'll get to you...

It has been an honor and a privilege to know that people continue to open  and forward and tweet the early morning email from Dewey B Strategic. Now let's see if I can find inspiration for 5 more years of blog posts!

Friday, February 12, 2016

The "No's" Have It : AALL Members Embrace Tradition and Reject Transformative Rebranding


Image result for no
The American Association of Law Libraries Board (and myself by proxy) received a harsh rebuke from the AALL membership when the rebranding vote results were announced today.   I wasn't surprised that  the name  "Association for Legal Information" was rejected. I was stunned that it was  voted down by a  huge majority. I expected a close vote. Boy was I wrong.


According to an announcement by AALL 59.1% of the members cast ballots. 81.9 %  (1998 members) voted against the new name. 19.89 % (498 members) voted in favor of the  new name.

I wasn't actually all that crazy about the "Association for legal information,"  but it was infinitely better than sticking with AALL, and I didn't have a better name to suggest. As far as I can tell neither did anyone else. Many people suggested that they might have voted for the change if the word "professional" were added to the end. The Association for Legal Information grew on me and I think the change would have had a revitalizing impact on the association. What went wrong?
  • Was it a failure in the process of "socializing" the proposed change?
  • Should there have been a town hall devoted to live discussions of the name change at the annual meeting?
  • Was it the absence of the word "professional" in the name?
  • Was it the prospect of "outsiders" non-librarians becoming members?
  • Will there be another vote on another name or will it take another 100 years to get to a reassessment of the name?
It is a curious outcome considering the overwhelming evidence that the number of law libraries and consequently the number of law librarians will continue to shrink. Reminds me a bit of the Shakers Sect that died out because absolute adherence to their core beliefs destined them for absolute extinction.

Will A Great Migration Follow? Frankly, I know that many private firm colleagues  did not vote because they regard AALL as irrelevant to their careers. Other former librarians who have transformed themselves into digital pioneers have  already  chosen membership in  ILTA  over AALL. The vote could accelerate an exodus that had already begun.

The Private Law Librarians and Information Professionals Name Change
When I was Chair of the Private Law Libraries Special Interest Section in 2014 I proposed changing the name of the SIS. Instead of going directly to a vote, we floated a series of "trial balloons." We conducted several straw polls in advance of the final vote to get a sense of what kind of change the members were open to. The goal of the Board was to at the very least eliminate the absurdity of having the SIS named for a place- the library.  It became clear that members could stomach  adding a reference to information professionals but they were unwilling to eliminate all reference to libraries or librarians. My successor Cheryl Neimeier continued the process and successfully initiated the vote in which the members agreed to change the name to "Private Law Librarians and Information Professionals." It didn't go far enough for me, but at least the members were willing to acknowledge  and  welcome colleagues who were no longer working as librarians or working in libraries, but who had moved into  non traditional rolls in areas such as  competitive intelligence or knowledge management.
 
I Have an MLS But I am Not a Librarian
I haven't been employed in a traditional librarian role for at least 20 years. I respect that many of my AALL colleagues do work in libraries and may well work in traditional libraries for the next 20 years. On the private law firm side of AALL many law firms have already eliminated their print libraries and many more will go digital in the next 5 years. I am baffled at the unwillingness of my AALL colleagues to enlarge the association tent to embrace the needs of colleagues who are out on the forefront of change... members who have moved into "non librarian" roles outside a library environment but who continue to play a vital role in enhancing access to knowledge.

A colleague who specialized in technical services once commented to me that "catalogers" were the only "real" librarians and reference librarians were imposters - they were a much later addition to the profession and didn't qualify as true librarians. If that is true that the first discipline of librarianship was cataloging -- imagine how research librarians would feel if they had to join "The American Catalogers Association"  An uncomfortable fit at best. 

Wednesday, February 10, 2016

Are Librarians Wearing a Glass Ceiling? The American Association of Law Libraries Members Final Chance to Vote For the Future


Today members of The American Association of Law Libraries will have their final chance to vote on the proposal to change the organization's name to the Association for Legal Information. The name change has triggered an emotional debate on both sides of the issue.

C-level positions in Law Firms by Gender


Upward Mobility In a "Feminized" Profession
There has been one "elephant in the room" that has been largely ignored in the professional discussion boards, so I will raise it now. AALL is an organization composed of 75% women. Should we not even consider the possibility that maintaining a professional identity  which is aligned with an historically female profession, may limit professional opportunity and have a negative impact on members incomes?



While I value my professional training as a librarian, I believe that ongoing association with a historically female profession will limit professional opportunities available to the next generation of information professionals. It is well


documented in scholarly literature that "feminized" professions are consciously or unconsciously  associated with subservience-- not with power and leadership. 


Demographics as Destiny AALL has never acknowledged how this demographic fact may be influence the opportunities and career trajectories available to its members. The ABA which represents lawyers (an historically male profession)  encourages lively and open discussion of the impact of gender in the legal profession. It is no secret that female attorneys are under-represented in partnership ranks of Amlaw 200 firms. Why should we think that  as law librarians we would be immune from similar obstacles to for upward mobility?  Why don't we take this opportunity to remove one of the obstacles by voting to change the name of the association?


Upward mobility for female administrators in law firms is largely unexamined. The data is not easy to find. Leadership Directories produces a "Yellow Book" of Law  Firm Leadership   and database that includes C-level staffing data which I analyzed to produce the charts in this post.*
  • C-level Leadership in Law firms is predominantly male (64% ) to (36%) female.
  • The positions most likely to be included in the C-Suite are historically and  predominantly male (Operations, IT, Finance).
  • Chief Knowledge/Library/Research Officers represent fewer that 1% of C level positions in law firms  ( And many of these C-level positions are held by non-librarians.)
C-level positions in Law firms by Gender


















When I entered the law librarian community in New York in the 1980's there was a cynical rubric which stated that an MLS degree was the only degree that you could combine with a JD which would make your salary go down. There I was with a JD and an MLS shaking my head in disbelief. Please don't let this be true - 30 years later I believe that it is.






I was present at the creation of a  digital legal research revolution. Law Librarians were often the only online research experts to unlock the mysteries residing in the dedicated Lexis and WL terminals. We were the ONLY people practicing the magic of competitive intelligence and curated news using the complex and primitive "dial-up" systems such as Dialog and Orbit where hidden universes of scientific, medical, business and trade data were buried. We could write our own ticket - we held the keys to the information kingdom- our futures were assured.... or not....



Progress to the C-level Since the mid 1980s




In the early 1980's law firms did not have IT or Marketing staff... and yet in 30 years these professionals were hired and  soon leapfrogged over information professionals into the C- Suite. Knowledge is certainly no less important than technology or marketing. In fact it could be argued that knowledge is more essential and core to the practice of law than either of these other disciplines.
Clevel positions began to appear in law firms in the 1990s.




Librarian Representation in The CSuite. The chart above compares 5 positions ( executive director/administrator, IT, HR, Finance and Libraries/KM)  that existed in the 1980's ( before firms started designating C-level staff) . It illustrates that of the 5 positions the librarians/knowledge managers have the lowest representation in the C-Suite (2% of C-Suite positions), followed by Human Resources Professionals ( at 7%.) Is it a coincidence that the two groups with the lowest representation in the C-Suite are predominantly female? By contrast the 3 positions which are predominantly male have the highest proportion of C-Suite positions (91% of the C-level positions in this analysis).






Time is Short Fast forward to this decade - law firms are hurtling full throttle toward alternative staffing models and embrace of augmented intelligence tools. Time is short, if information professionals can contribute to this future (and I believe that law firms will be better off if we do) we must pivot quickly and find our footing 21st century roles ...  We need a professional organization focused on the digital future, not the bound to the hardcopy past.








Professional Identity: Does it Open Doors or Close Doors?
Taking a purely pragmatic position -I urge members to vote in favor of changing the name of AALL to the Association for Legal Information. It is a name which will open up  new opportunities to its members. The  bottom line is that there is shrinking need  in law firms for traditional librarians performing traditional library management work.  In a twitter world - time is short, attention spans are shorter. Opt for a message of the future.


* I downloaded the data in April 2015.

Related blogposts:





Monday, February 8, 2016

Kira and Robbie the Robot: Another Frustrated Attorney Founds a Startup to Streamline "Mind Numbing" Legal Work

I have seem a LOT of product tie-ins in my day, but Kira is the first legal technology product I have ever come across to develop a child's "board book" as a marketing tool. Not only did Noah Waisberg found a tech startup but he authored a kids book on AI:"Robbie the Robot Learns to Read."

It is a slick way to give a prospective client a tutorial on machine learning during  storytime with their kids. I confess it provided an explanation even I could understand:

“(Robbie) built vast language models
Including word patterns, order, position
He worked day and night
being literate was his mission
Robbie learned , after studying heaps
that you can know a  word from the company it keeps.”

Machine Learning and AI

Artificial Intelligence comes in two flavors. Either you figure out all the rules in advance and program the computer to follow the rules or your program the computer with algorithms which can discern the based rules when given a limited amount of data. Kira is a machine learning system..

"Up All Night" -- Another Frustrated Lawyer Start Up

 I recently spoke with Noel Waisberg the co-founder of Kira. I asked Waisberg how he had come to develop Kira technology. Like many 21st-century legal entrepreneurs, Waisberg spent time in the "big law" trenches performing "due diligence" work the old-fashioned way. He was an M&A lawyer at Weil Gotschal. He spent  years performing and supervising contract review  as part of standard  Merger & Acquisition due diligence. Like many of his peer innovators he came to believe “there had to be a better way.” Due diligence contract review was time consuming and could represent 80% of the bill for an M&A transaction.  More importantly, he believed that the combination of stress, high stakes, tight deadlines and boring and repetitive work was a formula for human error. He also observed that due diligence involves a lot of repetitive common tasks which made it perfect for machine learning.

The company was founded in January 2011 when Waisberg began collaborating with co-founder Alex Hudek  a PhD technologist. The product was originally called the Diligence Engine because
they were focused on large scale due diligence projects.They began examining the due diligence process which often involves the review of thousands of document -- including many poor quality scanned documents. They started with the assumption that machine learning was the approach best suited to dealing with massive volumes of unfamiliar content. It took them six months to develop the first version of their software. At that point the software could find "governing law" but it couldn’t identify ” change of control” clauses.

 Waisberg spent a year reading documents and identifying clauses.  He read every contract he could get his hands on, no matter how badly it was drafted, no matter how specialized its focus. His goal was for the system to understand both the content and the context of each clause. He believes he may have been the only person to ever read many of these contracts. He read everything from grain supply contracts to aluminum distribution contracts. But after a year, the system was still not learning! In mid-2013 they had a “lightbulb” moment. The quality of the review jumped from mediocre to reasonably accurate. Today Waisberg  reports that law firm subscribers confirm that Kira offers equal or better accuracy than the work done by experienced reviewers. They boast that the system can learn to analyze a large document set after reviewing about 10 sample documents.

 How it works
Kira searches and analyzes text in contracts. It can  review and extract relevant provisions from contracts in any format. The software can handle nonstandard forms and provisions and generates summaries of each document. The product includes a workflow platform and allows lawyers to assign responsibility and track progress in the review of documents.

Kira Workflow

ROI Data
One of the things I’ve always asked vendors to provide is some metric which describes the time savings or efficiencies delivered by the product. Although Kira is new to the market they have already created marketing materials which quantify the efficiencies delivered through use of the product.

Kira's ROI 

From Diligence Engine to Kira

The big change is that Kira's executives began recognizing that the diligence engine could also assist other kinds of document review. The company began to add features at the request of customers. They soon realized that they needed to rebrand product because the name was restricting their appeal in the marketplace. When he decided to rebrand Noah (who we know  does not shy reading large volumes of data) began reading dictionaries in search of the perfect name. He  read an Iriquois dictionary, a Sumarian dictionary and finally found the new conmpany name in a  Sanskrit dictionary. ”  Kira" means “ray of light.”

Expanding Suite of Offerings.

Today Kira is used  for contract obligation management, contract obligation, contracting management, cost recovery, compliance, knowledge management and other use cases where visibility into contract provisions is critical.

Several Amlaw 100 firms are already using their product and they are in late stage discussions with several more.And obviously Waisberg and Hoduk are hoping that more law firms “see the light.”


Monday, February 1, 2016

Thomson Reuters Rebrands as "The Answer Company," Leveraging Watson, Unveils E-Discovery Point, Practice Point and PermID



Last Wednesday, Thomson Reuters hosted an Innovation Summit in New York City for legal journalists and bloggers in advance of the Legal Tech Conference.
Before the presentation began I noticed  that TR has adopted a new corporate slogan: “Thomson Reuters the answer company.”  A bit of a pivot from their 2013 Innovation Summit where they seemed to be rebranding as a “solutions” company – de-emphasizing their legacy as a content provider and focusing on their development of cloud based practice management products. Perhaps they have found an elegant balance in “the answer company.” I assume this is driven by  emergence of  big data and augmented intelligence as important factors which will impact how lawyers find answers in the future.

Attendees were given an overview of two products, eDiscoveryPoint and Practice Point which will be debuting at Legal Tech in New York this week. They also provided some intriguing insights into the company’s recent alliance with IBM Watson and their PermID project.

Susan Taylor Martin, President, Legal opened the morning by framing TR's technology initiatives in the context of the today’s legal market challenges (the buyers market, maximizing efficiency, the rise of alternative service providers.) Thomson Reuters was positioned as an ally having “the intelligence, the technology and the human expertise that customers need to find trusted answers.”
Drawing a parallel to the challenges facing law firms, Taylor Martin described how TR has shifted to a more client focused development strategy. They continue to drive innovation internally but are also open to collaboration with other external organizations (IBM and Stanford Codex), as well as customers to shape what they will deliver in the future. 


TR Watson Will Debut in Global Financial Regulation
Ever since TR announced their collaboration with IBM Watson last October, the legal community has been impatient to learn how this alliance will manifest in a legal product. We still don’t know but TR did promise that they will be the first company for built a legal product using Watson technology. The alliance will combine IBM’s cognitive computing with TR’s deep domain expertise. A panel of executives from TR and Watson revealed that there will be a beta product available by the end of 2016. Their first collaboration will focus on taming the complexities of global financial regulation.

Practice Point for Transactional Lawyers
Practice Point appears to be a variation on the Practical Law workflow tool. It appears to have much of the same content but it is organized around tasks rather than practice groups. For example an M&A lawyer could browse a list of  M&A activities while moving through various phases of a merger. It includes one on Practical Law’s “wow” features – the creation of “what’s market” tables which can compare deals by a variety of criteria such as company, industry, and deal type.  My jaw dropped when I saw that Practice Point contains a “ rulebook” feature which I have been pleading for TR  to build. Practice Point includes a “bookshelf” of all the key rule compilations needed by a transactional lawyer.  Each book can be read in a browse-able book-like experience. Not clear at all why this would be included in Practice Point but not in Practical Law. Practice Point is also offered in an “in house” version which includes “in house” transactions such as planning a new product.

EDiscovery Point
Eric Laughlin introduced eDiscovery point which will be launched at Legal Tech. Laughlin promoted the product as  offering ease-of-use, increased speed of accuracy and pricing that makes sense. Since TR is a latecomer to the ediscovery market, TR executives knew that the product couldn't simply be different, it had to be better.  Currently most  ediscovery product involve complex  pricing where charges are triggered by a wide variety of factors. TRs new product will offer one price based on a single factor -- the volume of data in review.

Key features which were highlighted include
  • Flat $40 per gigabyte price
  • Eliminate slow loading times
  •  Lawyers can use WestlawNext search syntax  which they learned in law school
  • Eliminates complex training manual to learn search techniques
  •  Eliminate loading bottlenecks by breaking data loads down into smaller files which can be loaded simultaneously.
  • Searches execute 10 times faster than the competition.
  • Browser based searching 
eDiscovery Point

Perm ID is a unique identifier to 3.5 million organization and 240 thousand equity instrument and 1.17 equity quotes from the TR core entity data set. This will eliminate the confusion which arises from name changes, corporate family tree relationships, and different companies with similar names. In the future PermID will be expanded to support people, fixed income instruments and quotes and other business data. A PermID entity search API is available in the Creative Commons.  Companies can use the PermID data to match entities in unstructured data sets. I immediately think of the challenges law firms face in conflicts checking. Perhaps the permID can be used to clean up  conflicts data. But I can’t help but wonder why TR isn’t taking this data to build a commercial "conflicts checking" product for law firms. Try a company search here.

 “The Difficulty lays not so much in developing new ideas as escaping old ideas.”- JM Keynes

TR Legal President Taylor Martin opened the meeting with this quote from economist John Maynard Keynes. The fact that  Taylor Martin and Charlotte Rushton, SVP, Global Legal Markets  were presiding  over the meeting was itself a testament to how far Thomson Reuters had come in escaping some old ideas. This meeting stood in the stark contrast to my first meeting with West Publishing Company executives circa 1983 in St. Paul Minnesota. The leadership of West Publishing Company was a middle-aged gaggle of men who enjoyed recreational hunting and ice fishing. By the mid 1990's West's President, Dwight Opperman knew that the company could not evolve and compete in the 21st century without a dramatic overhaul and infusion of new blood and new investments. 

This year will mark the 20th Anniversary of  Thomson Reuters  acquisition of West Publishing Company.  During the Summit TR executives laid out a vision of change through collaboration and innovation. It is hard to imagine what law firms will look like in 20 years but I assume that those which survive will have mastered the escape from old ideas. Will Thomson Reuters actually evolve into a full fledged legal service provider in the future? After all they are "the answer company" and what lawyers (and librarians do) if not provide answers?